Right of withdrawal

Satisfied or reimbursed

Our goal is your satisfaction. If for any reason you are not satisfied with the order and want to return the item, you have the right to cancel the purchase within 14 days without giving any reason.

The withdrawal period will expire after two weeks from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you have to inform us of your decision to withdraw by sending an e-mail to service@veniceluxuryglass.com. 

Before returning the product, you have to ensure that all the following conditions are correctly met:

– the returned product must be unused, intact and undamaged

– the returned product must be returned complete with all its parts and accessories

– the returned product must be sent in its original packaging 

Within 5 days from the date of notice of the withdrawal, you must send us the returned product and notify us by e-mail. Please note that you will be responsible for the costs of returning the item to us and for your protection, we recommend that you use a recorded delivery service. We do not assume the risk of any damage to the goods during transport.

Upon receipt of the returned product, if all the above conditions are met and the replacement has not been agreed, we will refund the cost of the product. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. Shipping costs, any taxes and customs duties are your responsibility. 

Note: All wholesalers, intermediaries and retailers are excluded from the possibility of withdrawal. The right of withdrawal does not apply to products made to order or expressly customized.