Privacy Policy

In accordance with the General Data Protection Regulation (EU-GDPR) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, the following information describes the way in which Venice Luxury Glass (hereinafter “Venice Luxury Glass, we, us or our”) processes the personal data of users gathered through the website “www.veniceluxuryglass.com” (hereinafter “Website”) and through other sources.

At Venice Luxury Glass, it is our intent to give you as much control as possible over your privacy in regards to your personal information and how we use it in our business. In general, you can visit the Website without telling us who you are or revealing any information about yourself. This Privacy Policy applies to your visit to the Website and governs your access to our Website whether as a visitor or a registered user (a “User”). By using our Website, you consent to the collection, use, disclosure, and other uses of personal information pursuant to this Privacy Policy. This Policy applies only to this Website, and not to the collection and use of personal information by any third party via any website to which there are links on this Website. We are not responsible for the privacy policies of other websites and encourage you to be aware when you leave our Website.

Data Controller and Data Protection Officer

The Data Controller is Venice Luxury Glass (hereinafter “Venice Luxury Glass” or “Data Controller”), based in 30141 Murano Venice, Italy. The Data Protection Officer is the current Sales Manager. You may request to be notified of the name of the DPO and receive a full list of the Data Supervisors by writing to the email address: service@veniceluxuryglass.com. 

Categories and nature of processed data

Venice Luxury Glass will process users’ personal data gathered through the navigation and use of its Website, as well as data gathered at the moment of registration and during the forwarding of purchase orders, through the use of an automated electronic system (see “Cookies Policy”).

The most common types of information we collect include: user-names, member names, email addresses, IP addresses, other contact details, survey responses, blogs, photos, payment information such as payment agent details, transactional details, tax information, support queries, forum comments, content you direct us to make available on our Website (such as item descriptions) and web analytics data. We will also collect personal information from job applications (such as, your CV, the application form itself, cover letter and interview notes).

We collect personal information directly when you provide it to us, automatically as you navigate through the Website, or through other people when you use services associated with the Website. We collect your personal information when you provide it to us when you complete membership registration and buy or provide products or services on our Website, subscribe to a newsletter, email list, submit feedback, enter a contest, fill out a survey, or send us a communication.

General Use of Personal Data

Personal data can be processed for the following purposes:

1. general use of personal data necessary for the correct use of the Website and strictly connected to it, registration and access to private areas, for the sending of purchase orders and the management of the contractual relationship;
2. responding to specific requests;
3. fulfilling legal obligations;
4. for monitoring and analyzing statistics and measurements of customer satisfaction levels, as well as for sending promotional communications and newsletters (via post and phone, email and SMS, or via other automated tools) to contact details provided at the time the online registration form was completed;
5. processing of information related to the use of the site (such as frequency of use, purpose of use, habits, interests, statistics, purchase orders, etc.) through the use of cookies; (see “Cookies Policy”)

The information gathered from the forms you fill out is used to provide you with information about products, services, news and events by sending newsletters, promotions and site updates; and to allow you to purchase products or services. 

Sharing and Usage

We will never share, sell, or rent your personal information with third parties for their promotional use. We may also disclose information to partners who introduced you to Venice Luxury Glass services in order to ensure they are properly compensated for their efforts. Lastly, we may disclose or report personal information in limited circumstances where we believe in good faith that disclosure is required under the law. For example, we may be required to disclose personal information to cooperate with regulators or law enforcement authorities, to comply with a legal process such as court order, subpoena, search warrant, or law enforcement request.

Personal Data Processing

Personal data is processed by automated systems, strictly correlated to its final use, for the time necessary to achieve the objectives for which the data was collected and in compliance with applicable law. Specific security measures are put in place to prevent loss of data, illegal or incorrect use and unauthorized access. Gathered information is stored safely and securely.

Personal data is processed at our operating offices and in any other places where the parties involved in the processing are located.

Both personal information and personal data have the same meaning in the context of this Privacy Policy.

Customers’ rights

We hereby inform you that the Privacy Policy entitles you to exercise certain rights. All Venice Luxury Glass clients have the right to subject access; to have personal data erased; to have inaccuracies corrected; to object to direct marketing; to restrict the processing of their personal information (including automated decision-making); and data portability.

In particular, at any time, you can attain: 

1. confirmation of the existence or non-existence of personal data regarding yourself, even if it not yet registered, and the disclosure of this information in an intelligible form; 
2. an indication of the origin of personal data, of the purposes and methods of data processing as well as the method applied in the case of processing carried out with the aid of electronic equipment; 
3. an indication of the identity of the owner and those in charge as well as the individuals or groups of individuals to whom the information can be disclosed or who can become aware of it; 
4. the updating, the rectification or adding of data, as well as the cancellation, the conversion to an anonymous form or the blocking of processed data in violation of the law, including any information which is not necessary to conserve in relation to the purposes for which the data was collected or subsequently processed; 
5. confirmation that the operations referred to in d) have been brought to the attention, including in regards to their content, of those to whom the data has been disclosed, except when this proves impossible or involves the use of means manifestly disproportionate to the protected right. The interested party has the right to oppose, for legitimate reasons, the processing of personal data, even if it is relevant to the purpose for which the data was gathered, as well as the processing of personal data with the aim of sending promotional mail or for other purposes for which they have given their consent.

Below are the rights that you have under law, and what Venice Luxury Glass does to protect those rights:

Cookies

Venice Luxury Glass uses cookies to provide services which improve the clients’ browsing experience.

How we use cookies:

• We use anonymous browsing cookies, which are required to allow the user to correctly browse Venice Luxury Glass’s Website, use all functions and access secure areas.
• We use analytical cookies to better understand how our users use the Website and to optimize and improve the site, by making it more interesting and relevant for users.

This information is anonymous and is used only for statistical purposes.

We use anonymous commercial cookies to show you our advertising on other Websites, based on products you have viewed while browsing previously. These cookies are usually inserted by trusted third parties (such as Google through remarketing for display advertising); however, Venice Luxury Glass does not permit such companies to collect personal information related to users. This means that anonymity is guaranteed and personal data will not be used by other sites or marketing databases.

Cookie Policy: What are cookies and what are they used for?

Cookies were created in 1994 by Lou Montulli, an employee of Netscape, as a solution to the problems caused by the fact that websites could not identify computers that were accessing them. Cookies are labels assigned to devices, and one of their important functions is to tell the website whether two requests come from the same device or from two different devices. Cookies are saved to the hard drive or memory of the visitor’s computer. A cookie is a small file that is sent to the browser and saved on your device when you visit a Website. Cookies allow the site to function correctly and improve its performance, as well as giving information to the site owner for statistical or advertising purposes, mainly to personalize the user’s navigation experience by remembering preferences and navigation modes. Cookies can be linked to the device’s ID, notifying the website when the user returns. Many sites, including this one, use them. Cookies tell us how often you visit each page, so that we know what information may be of interest to you. We are then able to offer you more content that is relevant to you and less that is unlikely to interest you. Cookies help the site to be more efficient and to remember preferences and user names, register products and services, and personalize pages. 

If you do not register with Venice Luxury Glass and sign in, then the only thing that the server knows is that somebody with that cookie has returned to visit us. That’s all.

So what cookies does Venice Luxury Glass use and for what purposes?

Venice Luxury Glass uses various types of cookies and related technologies, each of which has a specific function. We give you this information as part of our commitment to notify you of recent changes to the law and to ensure clarity with regard to privacy issues on our Website. 

To optimize the functioning of the website by personalizing it to your preferences and to ensure that the online purchasing system works correctly, your computer, tablet or mobile device should be set to accept cookies. Our guide to the use of cookies gives information about the type of cookies used and how to manage, control and disable them.

Types of cookies

On the Venice Luxury Glass Website, we use cookies to save the items in your basket, remember your details when you return to the site, and optimize your online experience. For example, cookies allow us to personalize certain sections of the site to match your preferences, display targeted offers, and identify and resolve errors. 

Cookies will not damage your device. We do not generally use cookies to save personal information or details that identify you. When we do, we acquire the information directly from you, for example when you enter details on the site, and we use them only for the purposes indicated in our guide to cookies and our privacy guide. All the information that we acquire through the use of cookies is kept secure. 

We also collaborate with selected companies which can install cookies on your device when you visit our site. These companies use the information from the cookies to display offers of products or services that may interest you. 

We do not have access to or control of the cookies used by our affiliated companies. We do not share the personal information that we collect, such as names, phone numbers or addresses, with these companies, except as described in our privacy guide. 

• Navigation cookies

These cookies allow the site to function correctly and allow you to view the content on your device. They recognize the country that you are connecting from and set the site to the relevant language. If you are a registered user, they recognize you and allow you to access the services offered in members’ areas. Navigation cookies are essential to the functioning of the site.

• Functional cookies

These cookies recognize you when you return to the site. They allow you to save your information if you wish, so that you do not have to enter it every time you visit. (These are the “remember me” cookies.) 

If you have added items to your basket and closed your session without completing the purchase or removing the items, these cookies save the items for a limited period so that you can continue shopping the next time you access the site. 

Functional cookies are not essential to the functioning of the site, but they make navigation easier.

• Analytics cookies

These cookies analyze the way users navigate the site. 

The data is anonymous and is used for statistical purposes only. These cookies are installed by a service provider on the browser or on the device used to access the site. Venice Luxury Glass uses certain third-party services which install their own cookies completely independently.

• First- and third-party marketing and profiling cookies

These cookies create a profile of the user in order to display adverts that match the user’s preferences or to improve the navigation experience. We use them to show you products that might interest you or products similar to ones you have already viewed. Third-party cookies are cookies used on our site by our partner companies. They make it possible to retarget, i.e. offer you our products through affiliated sites. We have no control over the information provided by third-party cookies and we do not have access to the information. It is controlled entirely by third parties as described in the privacy policies.

• Social Network cookies

These cookies allow your social network account to interact with our site, for example by allowing you to give feedback or share the site with your friends. Social network cookies are not essential to navigation.

Managing cookies: how can I disable cookies and manage my preferences?

Most browsers allow you to change the settings for accepting, controlling and disabling cookies. Remember, however, that disabling navigation or functional cookies can cause the site to malfunction and/or limit the services available.

You may choose to disable at any time some or all of the cookies. The browser may also be set as stated hereunder to indicate the cookies saved in the terminal and request whether or not to accept them (on a case by case or overall basis). However, disabling all cookies shall prevent you from using the Venice Luxury Glass Website.

• Internet Explorer: Click on the Tools button, then on Internet Options. In the General tab, choose Browsing history, click on Settings. Then click Select files and select the cookie(s) you wish to disable. Then close the window containing the list of cookies and click twice on OK to return to internet.

• Firefox browser: Click on the Firefox Menu icon, then on the Tools button, then Options; in the window that appears, select Privacy and collect Remove Specific Cookies. Select the cookies you wish to disable then remove them.

• Safari: Click on the Settings button, then on Preferences. In the window that appears, choose Privacy/Security and click on Show Cookies. Select the cookies you wish to disable then click on Delete or Delete All.

• Chrome: Click on the Google Chrome menu, then Settings. At the bottom of the page, click on Advanced Settings. In the Privacy section, click on Content Settings. To disable cookies: Select Block sites from storing any data; then click on Cookies and site data then move the mouse over the Website which created the cookie, and click on X in the right corner, or click on Remove All.

For more information on cookies and to manage your preferences for third-party profiling cookies, see http://www.youronlinechoices.com or http://www.allaboutcookies.org.

To disable analytics cookies and to prevent Google Analytics from collecting your navigation data, you can download the additional component that allows you to deactivate Google Analytics: https://tools.google.com/dlpage/gaoptout.

Accepting and refusing cookies

By closing the information banner about cookies, continuing to use the Website, clicking anywhere on the page, or scrolling up or down, you automatically accept Venice Luxury Glass Cookie Policy, and cookies will be used during your visit. If you leave the site, any cookies already installed on your browser will remain there, but they will no longer be read or used by Venice Luxury Glass unless you later accept the Cookie Policy. These cookies can be removed at any time using the method described in the aforementioned paragraph.

Granting or refusing consent for your data to be processed

The updated list of persons responsible for data processing referred to in this guide can be consulted at the Venice Luxury Glass headquarters. The rights may be exercised by sending an email to the address: service@veniceluxuryglass.com

Policy Update

We will need to change this privacy policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices. When we do change the policy, we will make sure to notify you about such changes, where required. A copy of the latest version of this Privacy Policy will always be available on this page.

How you can contact us

If you have any questions about our privacy practices or the way in which we have been managing your personal information, please contact our Data Protection Officer in writing at: service@veniceluxuryglass.com

Conditions of use

The access and use of the site www.veniceluxuryglass.com (“Website”) is subject to the acceptance, on behalf of the user, of the following conditions (“Conditions”) and applicable laws. By accessing and consulting the Website, the user accepts, without limitations or reservations, the Conditions specified below. If the Conditions are not accepted, the user will not be able to access the site. The Site is the property of Venice Luxury Glass, based in 30141 Murano Venice, Italy (“Venice Luxury Glass”).

The purchase of products on the Website is regulated by the Terms and Conditions of sale which will be imposed on the user during purchasing. For any requests, please contact Venice Luxury Glass using the details indicated in the Contacts and (Chat) sections on the site.

Limitations to the use of content and information published on the Website.

All information and content published on the Website (“Information”) is protected by copyright or by other intellectual property rights and, except where indicated, cannot be used, neither in full nor in part, nor be copied, reproduced, transferred, published nor distributed in any way without the prior written consent of Venice Luxury Glass. The user can download and/or print the information exclusively for personal use and for non-commercial use. In any case, the user cannot distribute, edit, transmit, reuse, send or use the information, therein including texts, images, contents as well as software possibly present on the Website, for advertising or business purposes without the prior written authorization of Venice Luxury Glass. 

Brands, logos and any other distinctive sign which appears on the Website are the property of Venice Luxury Glass or its business partners and cannot be used in any way or form or by any means without the prior written consent of Venice Luxury Glass. In particular, the registered name “Venice Luxury Glass”, as with any other distinctive sign which contains the “Venice Luxury Glass” brand, cannot be in any way used as a domain name or as part of one, for third party sites, without the prior written consent of Venice Luxury Glass.

If any violation of intellectual property rights is found, it is possible to submit a report to Venice Luxury Glass at the following email address: service@veniceluxuryglass.com.

Limitations of liability

Venice Luxury Glass will strive to publish precise and updated information on the Site. Nevertheless, there is no guarantee that the use of information does not violate the rights of third parties, nor that the information is free of errors, is exact, is complete or updated. Under no circumstances will Venice Luxury Glass be held responsible in any way for any negative consequences, damages or losses, deriving or related to use of the Site and Information.

Sites, links and third party site contents

Venice Luxury Glass cannot check the content of third party sites or of external pages to which the Site could be in some way connected and does not assume any responsibility for materials and information shown on such sites in respect to those which Venice Luxury Glass has a link to. Connecting to external pages from the Site is the responsibility of the user. Connection through link to other sites does not implicate in any way that Venice Luxury Glass has a collaboration or affiliation with the third-party holders of these sites.

Information sent by users

Any information, content or material sent to the Site (including uploaded files, data, questions, comments, suggestions or other) will always be kept confidential. The user guarantees to hold Venice Luxury Glass harmless from any action, request, or demand put forward by third-parties in relation to the use of such material.

User Registration

Each user can register on the site, by inserting their data on the appropriate registration form, if the client intends to proceed to the purchase of products sold through the Site. The user guarantees Venice Luxury Glass that information provided during registration is current, sincere and correct, and will undertake to notify Venice Luxury Glass of any variation in data regarding the registration. Notification must be carried out by editing the personal account. In the event that Venice Luxury Glass should believe that the information is not correct, or for any reason believes that such a measure is justified, it will be able to deny access to the Site or suspend the user’s account. Venice Luxury Glass will proceed with verifying the VAT number only for professionals/businesses who have offices in the European Union.

Further Restrictions

Only connection to the home page of the Site is permitted to third parties. Under no circumstances is so-called deep linking permitted without the prior written authorization of Venice Luxury Glass. 

Framing of the Site or parts of it by third parties is not permitted, nor is the use of any other medium which can lead users to believe that the Site contents are available to third parties. The inclusion of parts of the Site on third-party sites unknown to Venice Luxury Glass is also forbidden.

Any request for connection to the home page of the Site or to any other section, page or content can be sent to the following address service@veniceluxuryglass.com. Venice Luxury Glass will give authorization for the activation of the link to the Site at its own discretion, free of charge and in a non-exclusive manner.

Venice Luxury Glass has the right to edit the present conditions at any time. The user is tied to such modifications and must therefore periodically consult this page to verify the content of the Conditions to which they are tied.

Last updated – September 2020